These general terms and conditions of sale (hereinafter the "Contract") of the site www.alta-cuir.com (the "Site") are concluded between,
1. on the one hand, the company ALTA (hereinafter "Alta", "We", "Us", "Our" or the "Seller"), a Limited Liability Company of French nationality with share capital of 20,000 euros, whose registered office is located in France, 23 rue de l'Ecole Normale, 47000 AGEN, registered in the Agen Trade and Companies Register under number B 398 707 679, SIRET 398 707 679 000 54, APE 4644Z, intra-community VAT number FR42398707679, and whose telephone number is +33 (0)5 53 67 82 43, represented by Mr Cédrick Cambos, .
2. on the other hand, any individual or legal entity residing or having an establishment located in one of the territories mentioned in article 1.3 below (hereinafter "the User", "You", "Your" or the "Customer(s)") wishing to make, making or having made a purchase (hereinafter the "Order(s)"), of a product or service marketed by the Vendor on the Site.
The Vendor and the Customer are respectively referred to as the "Party" and jointly referred to as the "Parties" within the meaning of this Agreement.
The Parties agree that their relations relating to the preparation, conclusion and execution of an Order shall be governed by the Agreement entered into by the Customer on the Web Site at the time of the Order and by the Terms and Conditions of Use of the Web Site applicable at the time of the Order, which, together with this Agreement, constitute an indivisible contractual whole governing relations between the Parties, to the exclusion of any other version of the contractual terms and conditions previously available on the Web Site. If a question necessary for the execution or interpretation of this Contract is not explicitly mentioned in this Contract, it shall be considered to be governed by the rules and practices applicable to distance selling companies whose registered office is established in France.
The fact that the Vendor does not at any given time avail himself/herself of any one of the present general conditions and/or of a breach by the other party of any of the obligations referred to in the present general conditions cannot be interpreted as a waiver by the Vendor of the right to subsequently avail himself/herself of any one of the said conditions.
ARTICLE 1. Object, Applicable Law and Territories
The purpose of these general terms and conditions of sale is to define the terms and conditions of sale between the Vendor and the Customer, of products or services marketed by the Vendor on its Internet Site, in particular the terms and conditions for placing orders, payment, tracking and delivery of Orders, and, where applicable, the exercise of the right of withdrawal.
The Vendor may modify these general terms and conditions of sale at any time. Any modification comes into force as soon as it is put online on the Website. Consequently, the general terms and conditions of sale applicable between the Parties shall be those which are online at the time an Order is placed by the Customer and which were accepted by the Customer at the time of his Order.
1.2. Applicable law, competent jurisdictions and contractual language
The Site, the Contract and the Orders placed via the Vendor's Internet Site and their execution are governed by French law. Any dispute relating to the interpretation or execution of the Contract shall be judged in accordance with French law and shall fall within the jurisdiction of the French courts.
When the Customer is a PROFESSIONAL SELLER, jurisdiction is attributed to the Commercial Court of AGEN (France), which shall have sole jurisdiction. This clause applies even in the event of summary proceedings, incidental claims, warranty claims or multiple defendants, and regardless of the method and terms of payment, without any clauses attributing jurisdiction that may exist on the Customer's documents being an obstacle to the application of this clause.
The Agreement is available on the Vendor's Internet Site in French. In the event that it is translated into one or more languages, only the French text shall be deemed authentic in the event of a dispute.
Orders that may be placed on the Web Site may only be validly concluded between the Vendor and a Customer residing (or having an establishment located) in one of the following territories, in which the Order may be invoiced and delivered: Germany (excluding the island of Heligoland and the German municipality of Büsingen), Austria, Belgium, Denmark, Spain (excluding the Canary Islands, Ceuta and Melilla), metropolitan France only including Corsica, Great Britain (excluding Guernsey, Jersey, and the Isle of Man), Greece, Hungary, Ireland, Italy (excluding Livigno, Campione d'Italia, San Marino and the Vatican City), Luxembourg, Norway, Netherlands, Portugal, Principality of Monaco, Switzerland.
If the Customer resides or if his establishment is located outside the Order and delivery zones mentioned above, his order cannot be validated by the Vendor.
1.4. Commercial offer of the www.alta-cuir.com website
The site www.alta-cuir.com contains a commercial proposal for the sale of products and services, exclusively reserved for persons residing, having an establishment located in one of the territories mentioned above, wishing to make, making or having made a purchase, of a product or service marketed by the Vendor on the said Site. This offer is not a permanent offer, it is valid as long as the products are present on the Site, within the limit of available stocks and according to the proposed packaging.
ARTICLE 2 - Order
2.1. Placing an order by the Customer
In order to place an Order, the Customer must follow the following steps:
1. Connect to the address of the Vendor's Site: www.alta-cuir.com
2. Follow the Site's instructions and, in particular, the instructions required to open a customer account
3. Fill out the order form. In the event of prolonged inactivity during connection, it is possible that the selection of products and services chosen by the Customer before this inactivity is no longer guaranteed. The Customer is then invited to resume his selection of products and services from the beginning.
4. Check the elements of the Order (nature of the products and services ordered, their packaging, quantity,...) and, if necessary, identify and correct any errors.
5. Validate the Order and the total price including the price including all taxes of the products and services ordered as well as the preparation and delivery costs of the order (the "Order Validation") ;
6. Follow the instructions of the online payment server to pay the total price of the Order.
Any Order placed on the Seller's Web Site requires the Customer to consult and explicitly accept these general terms and conditions of sale in advance, and the Customer may print out the Contract applicable to its Order. When the Customer wishes to finalise its Order, it may print a summary statement of its Order.
Validation of the Order by the Customer therefore implies acceptance without restriction or reservation of these general terms and conditions of sale.
ARTICLE 3 Description of products and applicable tarifs
3.1. Description of the products
Prior to placing an Order, the User may consult the essential characteristics of the product(s) he wishes to order on the Site. However, the photographs, graphics and descriptions of the products offered for sale on the Site are provided for information purposes only and have no contractual value.
3.2. Applicable rates
By placing an Order, the Customer accepts the prices and descriptions of the products and services offered for sale on the Site.
The applicable prices are those mentioned next to each product offered for sale on the day the order is placed. They are expressed, taking into account the Customer's place of residence or location, either in Euros (€) or in Pounds Sterling (£), all taxes included, excluding the costs of preparing and delivering the Order.
The costs of preparation and delivery of the Order, in addition to the prices of the products and services ordered, shall be borne exclusively by the Customer. The amount of the said costs depends on the delivery method chosen by the Customer. In any event, the amount of the preparation and delivery costs shall be indicated to the Customer before validation of the Order. The applicable rates are those in force on the day the order is placed.
The prices to be paid include the value added tax (VAT) in force on the day of the Order in the Customer's territory of residence or location and delivery of the Order.
The Vendor is free to modify the sale price of its products and services at any time. If one or more taxes or compulsory contributions are created or modified, whether upwards or downwards, this change may be passed on to the selling price of the products on the Vendor's Web Site.
However, the Vendor undertakes to apply to the Customer the rates and taxes that were indicated to the Customer when his Order was validated. In addition, the Customer shall be informed of the costs of preparation and delivery of his Order when consulting his shopping basket and when placing his Order.
The telecommunication costs inherent in accessing the Site shall remain the sole responsibility of the Customer.
3.3 Discount offers
Offers, codes and discount vouchers (hereinafter the "Discounts") are only valid for the period of validity of the offer concerned and within the limit of the products and stocks available. Discounts may under no circumstances be converted into a sum that is refundable or payable by the Seller to the Customer.
Discounts may only be used by the Customer concerned and are not transferable to a third party. They shall be deducted from the amount of the Order, including all taxes, excluding the costs of preparation and delivery of the Order. Unless otherwise stipulated in a particular Discount offer, Discounts may not be combined for the same Order.
When the Customer indicates several Discounts simultaneously on the Site, the Customer may only benefit, for the same Order, from the Discount with the highest amount.
3.4. Purchase vouchers
The vouchers acquired by the Customer in the course of its previous purchases from Alta (hereinafter the "Vouchers"), may only be used by the Customer concerned and are not transferable to a third party. They are valid under the conditions described by Alta to the Customer, in particular for the duration of their validity and within the limit of the products and stocks available. Unless otherwise specified in a Purchase Voucher, Purchase Vouchers may not be combined with each other or with a Discount. Under no circumstances may the Purchase Vouchers be converted into a sum that is refundable or payable by the Seller to the Customer.
The amount of a Purchase Voucher must be used and consumed in its entirety in a single Order and may not be divided between several Orders. In order to be used, the amount of a Purchase Voucher must be at least equal to the amount, including all taxes, of the products that the Customer wishes to order, excluding preparation and delivery costs.
- If the amount of a Purchase Voucher is less than the amount, including all taxes, of the products that the Customer wishes to order, excluding preparation and delivery costs, the Customer must pay the difference between these two amounts as well as the preparation and delivery costs of the products ordered.
- If the amount of the Purchase Voucher is higher than the amount of the products that the Customer wishes to order, excluding preparation and delivery costs, the Order shall not be validated and the Customer shall have the possibility of completing his purchases by choosing additional products. The amount of the preparation and delivery costs of the products will be added to the total amount of the products ordered by the Customer.
- If for any reason an Order is not validated by the electronic payment bank server, the Purchase Voucher cannot be used for 72 hours. After this period, it shall be reactivated and may be used by the Customer for a new Order.
ARTICLE 4 - Terms of payment
4.1. Currency of payment
The currency of payment for Orders is the Euro (€) for all the territories listed in Article 1.3 above, except the United Kingdom. Orders placed by a Customer resident, or having a place of business, in the United Kingdom and delivered in the United Kingdom shall be expressed and payable in Pounds Sterling (£).
4.2 Terms of Payment
The Customer may pay for his Order online by credit card (Carte Bleue, Visa and Mastercard), indicating a valid credit card number and expiry date, as well as the last three digits on the back of his credit card (cryptogram). The commitment to pay given by means of a payment card is irrevocable. By communicating the information relating to his bank card, the Customer authorises the Vendor to debit his bank account with the amount corresponding to the total price of his order (price including all taxes plus the costs of preparation and delivery of the order).
He may also pay for his Order by bank transfer (Seller's bank details provided on request) or by cheque made out to ALTA, subject to all necessary checks.
The Customer shall then receive by electronic means a confirmation of acceptance of payment of the Order.
No discount shall be granted for cash or advance payment.
Any delay in total or partial payment on the contractual date by the non-professional Customer shall be subject to default interest after formal notice has remained ineffective and unsuccessful.
Any delay in total or partial payment on the contractual date by the Professional Client shall be subject, by operation of law and without the need for prior formal notice, to late payment penalties. These are due on the day following the payment date appearing on the invoice in the event that the sums due are paid after this date. They correspond to five times the legal interest rate in force on the date of payment appearing on the invoice.
Any professional in a situation of late payment is automatically liable to the Seller for a flat-rate compensation for collection costs, amounting to 40 euros for each late payment noted. When the collection costs incurred are higher than the amount of this lump-sum compensation, the Seller reserves the right to request additional compensation.
Under no circumstances may payments be suspended or be the subject of any compensation without the prior written agreement of the Seller. Any partial payment will be charged first to the non-preferred part of the claim, then to the sums with the oldest due date.
Until final receipt of full payment, Alta remains the owner of the unpaid products delivered and reserves the right to recover them by any means at its disposal in the event of failure to make final payment.
In this respect, the handing over of bills of exchange or of any security creating an obligation to pay does not constitute payment within the meaning of this provision. In the absence of full payment of the price in principal, interest and accessories by the Customer, the Seller may claim, by any means, the item sold.
In the event of such a claim, any advance payments already made by the Customer shall remain the property of the Seller by way of compensation.
Moreover, without prejudice to the foregoing provisions, the Customer shall bear the risk, in the event of loss or destruction, as from the date of delivery of the goods. The Customer therefore undertakes to take out an insurance policy as soon as this document is signed, covering the risks of loss, theft or destruction of the goods delivered.
The goods delivered in application of this retention of title clause, to Professional Customers, must appear with the mention "retention of title" in the Customer's stock, in accordance with the legal provisions. In the event of the opening of collective proceedings against the Customer, the Customer shall immediately inform the Seller so that the latter can claim the goods.
4.2.1 Information processed by the Seller
The Customer guarantees the Vendor that it has the necessary authorisations to use the means of payment it chose when placing its Order. Validation of the Order shall be subject to validation by the bank payment centre chosen by the Vendor. In the event of refusal by the bank, the Order shall not be finalized and shall be cancelled. As part of the fight against fraud on the Internet, the Vendor may transmit information relating to the Order and the Customer's means of payment to any third party for verification.
The Vendor, in collaboration with the bank handling electronic payments, shall monitor all Orders that have been validated on the Site. Thus, any Order which has a different delivery address from the Customer's billing address may be verified by the Vendor. In this context, the Vendor may ask the Customer for information and documents necessary for the execution of the Order: proof of domicile of the Customer and/or the person indicated for the delivery address, proof of the Customer's bank details, etc. The Customer shall be responsible for providing the Vendor with all the information and documents necessary for the execution of the Order. These requests shall be made to the Customer by e-mail or telephone.
The bank account attached to the method of payment used by the Customer will be debited as of the finalisation of the Order made by the Customer on the Site. The Vendor may suspend or cancel any Order and/or any delivery, whatever its nature and state of execution, in the event of non-payment of any sum due by the Customer or in the event of a payment incident. Subsequently, any new Order by the Customer may be refused or any delivery by the Customer may be suspended in the event of late or non-payment, in whole or in part, of a previous Order placed by the Customer. The Customer shall be informed thereof by the Vendor.
4.2.2 Information processed by the bank handling the payments
In order to ensure the security, integrity and confidentiality of payments made via the Site, the details of the Customers' bank cards are encrypted using SSL (Secure Socket Layer) protocol during their transit via the Internet. No banking information concerning the Customer shall transit via the Site. The Vendor does not access them and does not store them on its servers. The Customer's bank details shall therefore be requested again each time a new Order is placed on the Web Site. Payment by credit card shall be made directly to the bank handling electronic payments.
The information provided in the Order Form shall be processed by the French bank Crédit Agricole and its electronic payment system: Paybox System and under its responsibility in order to authorise payment for the Order and to analyse a bank transaction and to combat bank card fraud.
The occurrence of an unpaid amount due to fraudulent use of a bank card may lead to the registration of the details of the Order form associated with this unpaid amount in a payment incident file implemented by the bank. An irregular declaration or an anomaly may also be subject to specific processing by the bank.
ARTICLE 5 Delivery
For security reasons and to combat credit card fraud, the billing and delivery address of the Order must be located in the same territory, among the territories listed in article 1.3 above.
The products ordered will be delivered by the carrier Coliposte or Ici Relais to the postal address indicated by the Customer when confirming his Order.
In the event that the address indicated is incorrect or incomplete, Alta shall be entitled to claim payment of new delivery charges.
5.1. Delivery terms and conditions
The transport of the ordered products is entrusted by the Seller to the carrier Coliposte or Ici Relais for all the territories listed in article 1.3 above. Orders placed on Fridays, Saturdays, Sundays or public holidays in France, will be processed from Monday or the first following working day. Delivery deadlines are expressed in working days and vary according to the destination. Without prejudice to the provisions of the foregoing, and as an indication, the deadlines generally observed for the various delivery methods are :
10 working days for colissimo deliveries to USA
5.2. Delivery follow-up
Upon confirmation of the Order by the Seller, an email is sent to the Customer with the invoice attached in pdf format. The parcel tracking number shall be communicated to the Customer on the invoice to enable the Customer to track the progress of the delivery of his Order. The Customer may :
- indicate on Coliposte's website: www.colissimo.fr/particuliers/home.jsp in the space reserved for parcel tracking, the tracking number of his Order
- indicate on the website of Ici Relais (http://e-trace.ils-consult.fr/ici-webtrace/) in the space reserved for tracking packages, the tracking number of his order.
5.3. Presentation of the package to the Customer
Deliveries to the Customer are made, subject to the accuracy of the delivery address (street number, street name, postcode, city, country and any additional address required), and the ability of the deliverer to have the necessary access codes or the necessary passage for the delivery of the goods ordered.
Upon Delivery of the package, a Delivery Note is presented to the Customer for signature. In the event that it is impossible to deliver the package to the Customer (absence, incorrect address or cannot be found, etc.), the delivery person shall indicate a non-delivery code to the Seller. In the event of absence, the delivery person shall leave the Customer a delivery note with the address of the collection point closest to the Customer's home. The package is then transferred by the delivery person to the collection point concerned. If the Customer has not picked up his package at the pick-up point concerned after 10 days, the package shall be returned to the Seller if he presents a valid identity document.
5.4. Receipt of delivery
The non-professional customer will have to make sure that the delivery is in good condition. In the event of damage noted or suspected, it is the client's responsibility to express reservations to the delivery person and to inform Alta by email with acknowledgement of receipt or registered letter with acknowledgement of receipt within a maximum of 48 hours.
The delivery of products to Professional Customers, even if sent carriage paid, always travels at the Customer's own risk. The Customer must check that the order is in good condition at the time of delivery. This check must relate to the quality, quantities and references of the goods as well as their conformity to the order. It is up to the Customer to provide any justification as to the reality of the defects or anomalies noted. The Customer must allow the Seller every facility to proceed with the observation of these defects and to remedy them. In the event of damage occurring during transport, the Customer shall have all legal reserves to exercise its recourse against the carriers.
5.5 Delivery delays
Delivery times are provided as an indication and according to the time commitment of the carrier chosen by the customer. The carrier is a service provider for the delivery of the order. In no case can Alta be held responsible for exceeding the delivery time given as an indication. At best, Alta can be the relay of a claim by the Customer concerning a delivery time not respected.
In the event of a delay in delivery within eight working days following the date of dispatch indicated in the email containing the invoice, the Customer may contact Alta by email: contact[at]alta-cuir.com or by telephone on +33 (0)5 53 67 82 43 (Monday to Friday from 9.30am to 12.30pm and from 2pm to 6pm). However, we invite you to contact your post office or collection point beforehand.
A carrier investigation will be opened at the request of Alta in order to locate your parcel. This investigation may last up to 21 working days from the opening date. If during this period, the product is found, it will be re-routed as soon as possible. Beyond this period, the package will be considered lost.
At the closing for loss, we will send you a replacement product (return at our expense) or we will proceed to refund it on request. If the product(s) ordered are no longer available, you can obtain a refund for the products concerned.
It is reminded that no refund or return of the product can be made before the closure of the investigation.
ARTICLE 6 - Return of ordered products
Products sold via the Site may be exchanged or refunded under the conditions set out in this Contract and by the law applicable to the Contract, with the exception of products that have been customized at the Customer's request.
6.1. Right and withdrawal period for Non-Professional Customers: Scope
In accordance with European Directive 97/7 of 20 May 1997 on the protection of consumers in respect of distance selling and Article L. 121-20 of the French Consumer Code, the Non-Professional Customer has a period of 7 (seven) clear days from the date of delivery in which to return the products ordered at his own expense and request reimbursement.
On the other hand, certain products and services defined in article L.121-20-2 of the French Consumer Code cannot be the subject of a right of retraction on the part of the customer. This particularly concerns products made to customer specifications or clearly personalised (colouring or pigmentation products made from samples or from the Pantone colour chart, containing more than 1,000 colours made by the Vendor at the Customer's request).
Withdrawal of the Order by the non-professional Customer shall only be taken into account on condition that the product for which the Customer requests reimbursement from the Vendor has been returned to the Vendor within this period and under the conditions described in Article 6.2 below. Where applicable, the Customer's reimbursement shall be made by any means, and in particular by crediting the bank account used by the Customer at the time of the Order, as soon as possible and no later than thirty days following the date on which the right of withdrawal was exercised with the Vendor. In the event that the Customer has paid for the Order by means of a purchase voucher, the Vendor reserves the right to refuse cash reimbursement.
The Vendor shall reimburse the Customer for all sums paid, including the price of the Product(s) subject to the exercise of the right of retraction, as well as the amount of the shipping costs of the products ordered by the Customer, calculated in proportion to the value of the Product(s) subject to the exercise of the right of retraction.
6.2. Conditions for returning products to the Vendor
In order to fully benefit from the conditions of article 6.1, the customer must return the product to Alta. In order to simplify and facilitate the processing of returns as well as their possible reimbursement, it is strongly recommended that the Customer follows the procedure described below:
make a return request via the Contact section or directly by email at: contact[at]alta-cuir.com.
Then return to the following address Alta, Service des Retours, 23 rue de l'Ecole Normale, 47 000 AGEN, France ; of the product(s) correctly protected, in its (their) original packaging, in a perfect state of resale (undamaged, damaged or soiled), accompanied by all possible accessories, instructions for use, documentation, and the sales invoice or delivery note, so as to enable the Vendor to identify the Customer (Order No., Surname, First Name, Address). The product(s) must not have obviously been used in a quantity exceeding the quantity necessary for its (their) test (1% of the capacity), and must be in a condition allowing its (their) resale.
The products likely to be returned by the Customer to the Vendor must have been previously purchased by the Customer on the Site and must have been delivered to the Customer.
The return of the product to the Vendor is the Customer's responsibility. Consequently, the Vendor advises the Customer to return the product concerned by a carrier that enables it to track the return package sent to the Vendor. Otherwise, if the return package sent by the Customer does not reach the Vendor, the Customer will not be able to ask the carrier to locate the return package. If the Customer opts for a method of return other than the above written procedure, it is essential for the Vendor to be able to identify the Customer making the return in order to be able to refund the returned product(s).
The transport costs of the return package remain the responsibility of the Customer.
Upon receipt of the return package, the Vendor shall check the conformity of the returned product and the reason for the return. If the returned product does not justify an exchange or refund, the return will be refused by the Vendor and the product will be made available to the Customer in the Vendor's warehouses, or may be sent to the Customer, at the Customer's request and expense, within three months following receipt by the Vendor of the product returned by the Customer.
Subject to the applicable legal warranties, failure to comply with the terms of this Article shall not entitle the Customer to make any claim for apparent defects in the products delivered to it by the Seller, the products being deemed to be free of any apparent defect.
6.3. Exchanges and claims
Claims made by the Customer must be addressed to the Seller at the address mentioned in Article 11 hereof, stating the reference and date of the order. They will only be admissible if they reach the Vendor within 7 days from the date of delivery of the products.
The exchange request made by the Customer must be made within 15 (fifteen) days from the date of delivery of the product and under the conditions described in Article 6.2 above. Products made according to the Customer's specifications or clearly personalised (colouring or pigmentation products made from a sample or from the Pantone colour chart, containing more than 1000 colours made on request) cannot be exchanged.
If the Customer's Order for a new product in exchange for a delivered product is for a higher amount than the delivered product, the Customer must enclose payment of the difference with the exchange request. Conversely, if the amount of the new product requested by the Customer is less than that of the product delivered to the Customer and returned by the latter to the Vendor, the Customer shall be reimbursed by the Vendor for the amount of the difference.
Transport costs (return and shipping) shall remain the Customer's responsibility for all orders of less than 50 euros including VAT, excluding preparation and delivery costs. However, in the event of an anomaly in the product in relation to its description on the Order Form or an error attributable to the Vendor concerning the nature of the product delivered to the Customer in relation to the product ordered by the latter, the return costs shall be reimbursed by the Vendor on the basis of the slow rate of the postal service in force in the Customer's country of residence.
ARTICLE 7 Warranty and Liability of the Vendor
The Seller is subject to the legal warranty conditions.
The Vendor cannot be held liable in the event that the non-performance of its obligations is due to a case of force majeure as defined by law and by the French courts.
Likewise, the Vendor's liability cannot be engaged for any inconvenience or damage related to the use of the Internet network, in particular an interruption in the availability of the Site, a break in service, an external intrusion or the presence of computer viruses, the loss or alteration of data or files, or for indirect damage, whatever the causes and consequences.
In addition, the Vendor shall not be held liable in the event of :
- use of the products not in conformity with their destination or with the instructions of the Vendor,
- use or storage of products in an unsuitable environment.
ARTICLE 8. Electronic signature, proof and archiving
The online supply of the credit card number and the final validation of the Order shall constitute proof of the totality of the Order and shall result in the total amount of the Order being payable to the Customer.
The Parties agree that all data, information, files, dates and times of consultation of the Site and of the Order and any other digital element exchanged between the Parties shall constitute admissible, valid and enforceable evidence between the Parties and in court and shall have the probative force of a private deed.
The Parties undertake not to contest the admissibility, validity, opposability or probative force of the aforementioned elements of an electronic nature or in electronic format, on the basis of their electronic nature. In the absence of proof to the contrary, these elements shall be valid and enforceable between the Parties in the same way, under the same conditions and with the same probative force as any document drawn up, received or kept in writing. The archiving of Purchase Orders and invoices shall be carried out by the Seller on a reliable and durable medium constituting an integral and durable copy, in accordance with Article 1348 of the French Civil Code.
The Vendor undertakes to ensure the preservation of the written document recording the order for a period of 2 years from the date of the order, this period being extended to 10 years for orders whose amount is greater than 120 €.
In the event of fraudulent use of its bank card by a third party, the Customer is invited to inform the Vendor without delay by writing to firstname.lastname@example.org or by calling +33 (0)5 53 67 82 43 (Monday to Friday from 9:30 to 12:30 and from 14:00 to 18:00) and reminding the Vendor of the bank card number concerned, the date of the Order and by proving its identity, without this information giving rise to a right to compensation from the Customer or to any reimbursement from the Vendor. Where applicable, the Customer may request the Seller to repair or reimburse the Customer from the bank that issued its bank card, under the terms and conditions laid down by the laws and contracts applicable to the bank in question.
ARTICLE 9 Data processing and freedom
The non-professional customer has the right to access, modify and delete data concerning him/her (art.34 of the law "Informatique et Libertés").
To exercise this right, please contact ALTA 23, rue de l'Ecole Normale 47000 Agen FRANCE. The only information collected in the form of a cookie or email concerns the references of the products and services ordered and a randomly generated identification number.
ARTICLE 10. Disputes
In the event of a dispute, the parties submit to the jurisdiction of the Tribunal de Commerce 47000 AGEN FRANCE.
ARTICLE 11. Contact details of the Seller
The Customer undertakes to send all correspondence relating to any order placed by him/her, via the www.alta-cuir.com website, to the following postal address: 23 rue de l'École Normale, 47000 AGEN - FRANCE.
The Vendor's telephone number: +33 (0)5 53 67 82 43, Monday to Friday from 9 am to 6 pm.